Restaurants and robots: public preferences for robot food and beverage services

نویسندگان

چکیده

Purpose The hospitality industry in developed countries is under pressure due to labor shortages and it likely more food beverage operations will have be automated the future. This research investigates public’s perceptions of use robots learn about how public perceives automation beverage. Design/methodology/approach Data were collected from a survey disseminated online 12 languages, resulting sample 1,579 respondents. data analyzed using factor analysis OLS regressions. Findings also reveal that generally positive attitudes toward tourism strong indicator an F&B setting. illustrate perception appropriateness positively related robots’ perceived reliability, functionality advantages compared human employees. Research limitations/implications implications seems accepting operations, even considering understanding acceptance limitations such technologies. Practical suggests critical element terms incorporating into future encouraging consumers industries. Originality/value based upon gathered multiple individuals perceive illustrating assist or hinder this service industry.

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ژورنال

عنوان ژورنال: Journal of tourism futures

سال: 2022

ISSN: ['2055-592X', '2055-5911']

DOI: https://doi.org/10.1108/jtf-12-2021-0264